Returns policy

Palgrave accepts print book returns within 14 days after receipt (end customers). Here you can find the returns address for your location, as well as all necessary information regarding our returns policy.

Our new Europe, Middle East, Africa, Asia, Pacific and Australia returns address:

Centraal Boekhuis B.V
Return - Springer Nature
Poort 83
Textielweg 12
NL - 101AM Culemborg
Netherlands

Our United Kingdom return address:

WBS / IBS UK
Attn.: Springer Returns
Dollymans Farm, Doublegate Lane, Rawreth
Wickford, Essex SS11 8UD
United Kingdom

Our US, Mexican, and Latin American returns address:

Springer Returns Dept.
c/o IPS

1210 Ingram Drive
Chambersburg, PA 17202

Our Canadian returns address:

c/o Georgetown Terminal Warehouse
34 Armstrong Avenue

Georgetown, Ontario L7G 4R9
Canada

Book returns are accepted within two months of invoice date (18 months for resellers). Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty.
For your protection, book products should be sent by a traceable method (i.e. UPS, FedEx, or USPS return receipt) in case proof of return is required. Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment. We are not responsible for products returned to our warehouse that do not belong to us.