Returns policy

Palgrave accepts print book returns within 14 days after receipt (end customers). Here you can find the returns address for your location, as well as all necessary information regarding our returns policy.

For all your support needs and contact options, please visit our support pages.

For Europe, Middle East, Africa, Asia, Pacific, and Australia:

Springer Nature Customer Service GmbH
Returns
Haberstr. 4a
69126 Heidelberg
Germany

Return information for customers based in Switzerland:

Presse-Service Güll GmbH
Oberstrasse 222
9014 St. Gallen
Switzerland

Our North, South and Latin America Return information:

Chambersburg DC Returns 
Springer Nature Returns C/O  
Ingram Distribution Solutions 
1250 Ingram Drive 
Chambersburg, PA 17202

Book returns are accepted within two months of invoice date (18 months for resellers). Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty.
For your protection, book products should be sent by a traceable method (i.e. UPS, FedEx, or USPS return receipt) in case proof of return is required. Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment. We are not responsible for products returned to our warehouse that do not belong to us.